We offer modern guest solutions like no other

Developed by a team of craft beverage & technology experts

Who We Are

The platform leverages decades of hands-on wine & craft beverage hospitality experience

Our entire team is comprised of former wine club managers, tasting room managers, outbound sales, technology project managers and eCommerce developers.

WHAT MAKES US BETTER

We know your business, we speak your language

Increased Bookings

Leverage our massive craft beverage audience that is thirsty to discover new experiences.

Book Better-qualified Guests

No other guest platform provides the tools & strategies to qualify your guests better.

Plug-in Architecture

Save hours every week by connecting CellarPass to popular apps.

Business Listings

$500M+​

Booked revenue​

24/365

Live Support Agents 

Years of Combined Experience

WHAT SETS US APART FROM THE REST

You are not a restaurant, so why be forced to operate like one?

Unlimited Events

Special Events & Ticketing

Online Reservations

Table Management

Club-exclusive Events & Automated Discounts

Native Integration with Popular Industry Apps

Our platform is designed to help you look like a hospitality pro

Whether you host a simple event where you offer just one ticket level or host a multi-day, multi-level access event, our ticketing features rival anything else on the market at a competitive price.

Built-in targeted marketing that brings you new guests

Unlike other ticketing platforms that want to be everything to everyone, CellarPass focuses on providing ticketing services for craft-beverage events. Our targeted marketing makes sure your events don’t get lost in the sea of millions of unattractive events found on our competitor’s sites.

Features that no other ticketing platforms offer

No doubt CellarPass is one of the most robust ticketing platforms available. Still today, we are the only ticketing platform to provide comprehensive features that “Wine Trail” passport events require to manage complexities these events require.

Whether you manage one tasting room or multiple, our platform is not just reservations, but it’s a guest management and marketing platform that will attract, engage and bring you new guests.

We pioneered pre-charged reservations​

One of the first features we pioneered back in 2006 was the ability for you to control deposit policies on a per event basis, lowering no-show rates and maintaining your bottom-line.

Limit capacity using floor plans or by timeslot

One of the most unique features of our platform is that it does not require you to change your business on how you manage capacity. You can easily manage capacity using floor plans or number of covers per timeslot and much more.

Whether you host a simple event where you offer just one ticket level or host a multi-day, multi-level access event, our ticketing features rival anything else on the market at a competitive price.

Built-in targeted marketing that brings you new guests

Unlike other ticketing platforms that want to be everything to everyone, CellarPass focuses on providing ticketing services for craft-beverage events. Our targeted marketing makes sure your events don’t get lost in the sea of millions of unattractive events found on our competitor’s sites.

Features that no other ticketing platforms offer

No doubt CellarPass is one of the most robust ticketing platforms available. Still today, we are the only ticketing platform to provide comprehensive features that “Wine Trail” passport events require to manage complexities these events require.

Cut the Cord, Provide a Better Hospitality Experience

Imagine freeing yourself of your PC and having all the resources you need in your backpocket!

Guest Metrics & Dashboards

View detailed guest lists, guest visitation metrics & identify special guests.

Add-On Food & Beverage Menus

Increase per cover revenue with food add-ons, upsells and experience options.

Portablility & Convenience

Book, modify & reschedule reservations from anywhere in the world.

Integrated with Popular Apps

Connect CellarPass to quickly identify club members managed in other platforms.

Manage Walk-ins, Wait Lists 

Easily identify where you can seat walk-ins or manage wait lists.

2-Way Messaging

Notify guests when their table is ready, send directions, last-minute availability.

DESTINATION MARKETING TOOLBOX

More than just guest management,
we're a destination marketing dream team

Thristy Guests


Our millions of adventure-minded visitors love the sense of discovery. Our digital marketing engages & inspires consumers of all ages to book their entire getaway while our platform makes it easy in just a few clicks.
  

Solid Reputation


Our reputation was built on knowing the industry, speaking the language, knowing the consumer and above all constantly innovating.
       

Analytics


Our industry-leading integration with Google Enhanced eCommerce is like no other. Quickly understand where leads are generated, what channels are providing ROI and those that are not.

Affordable Options 


From one-person weekend warrior operations to the mega brands, we've got plans that fit all budgets.

Infinite Scalability


Choose a platform that allows your business to grow, without scaling complexity & recurring costs. 


Real Results


We’ve been in this industry a long time; in fact, we pioneered online reservations back in 2006. That history gives us a lot of data to analyze to know what experiences sell out- and which ones don’t.

Pricing

Subscription Plans


Flexible plans that are designed to fit any budget.

Ticketing-only

Business Listing & Ticket Sales

$0/ month

$0 Startup


Ticketing Fees

$1.79 + 3.75% service fee


  • Ticket Sales Management
  • Business listing on CellarPass
  • Guest Check-in App
  • Send email invitations
  • Professional Reports
  • Private, invite-only events
  • Printable Guest Lists
  • Automated Discounts
  • Google Analytics & Tag Manager support
  • Knowledgebase, Online & Phone Support
  • Online user guide & tutorial videos

Plus Plan

Add Pre-paid Reservations

/ month

Startup

Monthly    Annual

Reservation Fees

GUEST PAYS 3.5% SERVICE FEE


  • All the features of Ticketing PLUS
  • Unlimited guests
  • Multi-room support
  • Promotions Manager
  • Listing on CellarPass
  • Guest Check-in App
  • Add-Ons & UpSells
  • Food & flight menus
  • Experience menus
  • Import VIP/ Club Members
  • Member-exclusive Events
  • Online Wait List requests
  • 60+ Reports, Exports & Dashboards
  • Standard booking widget
  • Third-party Bookings & Reports
  • 24-hour response time
  • Stripe payment processing
  • Phone support
  • Knowledgebase, Weekly Training & Phone Support
  • Integrations with popular eCommerce partners for an additional fee
  • Stripe payment gateway account required

Pro Plan

Add Table Management

/ month

Startup

Monthly    Annual

Reservation Fees

Zilch, Nada, Nothing!


  • All the features of Plus Plan
  • Book complimentary bookings
  • iPad Native Table Management
  • Multiple Floor Plan Management
  • Wait List Management
  • Customized email templates
  • Custom two-way SMS messaging
  • Guest, Internal & Waitlist Notes
  • Easily Combine, Reassign and Swap Tables
  • Immediately Seat Walk-in Guests
  • Customized Guest Tags
  • Guest Lookup via Integrated Partner
  • Zoom integration
  • Mobile phone number validation system
  • iPad Mini, Air & Pro Compatible (iOS 10 and later)
  • Knowledgebase, Weekly Training & Phone Support
  • 4-hour response time
  • Integrations with popular eCommerce partners included

POPULAR QUESTIONS FROM BUSINESSES THAT SWITCHED TO CELLARPASS

Frequently Asked Questions

Can I set up pre-paid experiences?

Yes, on the Pro plan (or higher) you can setup each event with different deposit policies, even connect with any of our popular payment gateways such as Authorize.Net, OpenEdge, Stripe, CardConnect and many others.

Can we use our own payment gateway?

Yes, on the Pro plan (or higher) you can use any of the available integrated payment gateways for no additional fee.

What industry apps are you integrated with?

We're adding new integrations all the time, while constantly improving our existing ones. We work with many of the popular industry platforms such as WineDirect, VinSUITE, OrderPort, AMS, Commerce7, MicroWorks and many others.

Why should we choose CellarPass over Tock or OpenTable?

Easy! Our platform is designed for tasting rooms and gives you the freedom to run your tasting room as you always have. Other booking platforms force you to run like a restaurant and change your day-to-day operations, alienating your staff, requiring hours of training and very limited integration options, typically at an additional fee.

Can guests book directly on our website?

Yes, unlock Tock and OpenTable where they redirect YOUR guests to THEIR website, requiring your guests to sign-up for their service, our booking engine never takes YOUR guests away from YOUR website- never requiring them to create a CellarPass account to book.

Who owns our customer data?

You'll be shocked to learn that in the fine print our competitors own your customer data, not you! Our service agreement clearly states that you own all the guest data, whether it was booked through your website or ours.

OUR VALUE PROPOSITION

Custom-tailored solutions

  • Table Management
  • Special Events
  • Destination Marketing

Our CERTIFIED PARTNERS

Expand your guest experience to new levels  

CELLARPASS POWER USER BLOG

Power User Tips & Tricks

Contact

Contact Us

Address

50 California Street
Suite 1500
San Francisco, CA 94111

Call Us

+1 (855) 423-4448 (1- Sales)
+1 (855) 423-4448 (3- Support)

Email Us

sales@cellarpass.com
support@cellarpass.com

Business Hours

Monday - Friday
8:00AM - 05:00PM (Pacific)
24/7/365 Support